24-hour priority call-out
When a vehicle is central to how your site runs, being without it is not an option. Our 24-hour priority call-out is built around uptime, with a real person at the end of the line and engineers who come to you.
Help that arrives, not a ticket in a queue
A resort forecourt, a busy course or an event in full flow cannot wait days for support. Our priority call-out exists so that the moment something is not right, you reach our team directly and we move. We diagnose fast, carry genuine parts and, where it keeps you running, repair the vehicle on site rather than taking it away. The aim is simple: your operation keeps moving and the vehicle stays where it is needed.
Speak to a real person, first time
There are no call centres and no scripts. You reach our team directly, explain what is happening and get a straight answer. Because we know the vehicles we build, most issues are understood on the first call and a plan is agreed there and then.
On-site repair that protects your uptime
Where it is faster for you, an engineer comes to the vehicle rather than asking you to be without it. For venues and fleets running to a calendar, keeping the vehicle on site and in service is often worth more than anything else, and that is exactly what the priority call-out is designed to do.
Servicing and support
Genuine parts, carried and fitted right
Repairs use the correct components for your exact build, fitted by people who understand the vehicle. That means a fix that lasts, not a workaround, and a vehicle returned to full health rather than nursed along until the next problem.
Built around your uptime
Round-the-clock cover
A 24-hour priority call-out so an issue out of hours does not become a problem the next day.
On-site first
We repair at your location wherever possible, so the vehicle stays in service where it is needed.
Genuine parts
The right components for your build, fitted correctly, for a fix that holds.
A real person
Direct access to our team, not a queue, so decisions happen on the first call.
Wherever you are
Call-out and support arranged for your market, in the UK and internationally.
Fleet-ready
Priority response for venues and operators where several vehicles run every day.
More on owning an Electric Buggy
The 3-year warrantyDrivetrain, battery and bodywork covered as standard, with extended cover on request.
Charging and battery careCharge from a standard socket overnight, and keep the lithium pack healthy for years.
Servicing and supportScheduled servicing and minimal maintenance, with support across the UK and worldwide.24-hour priority call-out, answered
What does priority call-out actually mean?+
It means direct, priority access to our team at any hour, with on-site repair wherever it keeps you running. You are not raising a ticket and waiting; you are speaking to people who know your vehicle.
Do you really come to the vehicle?+
Yes, where it is the fastest way to get you running again. For venues and fleets, keeping the vehicle on site and in service is usually the priority, so we bring the repair to you.
Is call-out available outside the UK?+
Yes. We arrange support and call-out for your market wherever the vehicle is delivered, confirmed as part of your quotation.
Is the call-out included or an added cost?+
Our support is part of owning a Hawke. The exact terms for your build and location are confirmed in writing at quotation so everything is clear up front.
How quickly will you respond?+
We prioritise getting you a real answer immediately and a plan agreed on the first call. Timings to attend depend on your location, which we discuss honestly when you enquire.
Can fleets get priority?+
Yes. Operators running several vehicles to a daily schedule can have priority response arranged, so your busiest sites are never left waiting.
Keep your operation moving
Tell us how your site runs and we will specify the right vehicles and the support to match, then prepare a tailored quote.