Terms and Conditions

About us and how to contact us

Hawke Electric Vehicles is a trading name of The Hawke Group Ltd, a company registered in England and Wales under company number 16624766. Our VAT registration number is 524 256601. Our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. References to "we", "us" and "our" mean The Hawke Group Ltd.

You can contact us at legal@hawkeev.com or support@hawkeev.com, by telephone on 020 4540 5899, or by post at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. If we have to contact you, we will use the email, telephone number or postal address you provided in your enquiry or order.

Part A. Website terms of use

By accessing or using this website you agree to these terms of use. If you do not agree, please do not use the site. We may update these terms and the site at any time; the version in force is the one published here when you use the site.

Permitted use of the site

You may use the site only for lawful purposes and in accordance with these terms. You are responsible for ensuring that anyone who accesses the site through your connection or account is aware of and complies with these terms.

Acceptable use policy

You must not:

• Use the site in any way that breaches any applicable law or regulation, or is fraudulent, unlawful or harmful, or has any unlawful or fraudulent purpose or effect.
• Misuse the site by knowingly introducing viruses, trojans, worms, logic bombs or other malicious or technologically harmful material.
• Attempt to gain unauthorised access to the site, the server on which it is stored, or any server, computer or database connected to it; or attack the site via a denial-of-service or distributed denial-of-service attack.
• Probe, scan or test the vulnerability of the site or breach its security or authentication measures without our prior written permission.
• Reverse engineer, decompile or disassemble any part of the site except to the limited extent the law expressly permits.
• Submit content that is unlawful, defamatory, obscene, abusive, infringing, misleading, or that impersonates any person, and you are responsible for anything you submit.
• Use the site, our content, or any data obtained from it to compile a competing product, database or service, or for any commercial exploitation without our written permission.

Automated access, scraping and APIs

We do not currently offer a public application programming interface (API) for use by visitors or customers, and the site's internal endpoints are provided solely to operate this website. You must not access, query or use them as if they were a public API.

Except with our prior written permission, you must not: use any robot, spider, scraper, crawler or other automated means to access, monitor, copy or harvest the site or its content; bypass, remove or interfere with any rate-limiting, bot-protection, access-control or robots-exclusion measure; place unreasonable load on our infrastructure; or extract, text- or data-mine, or use the site's content to develop, train or fine-tune any machine-learning or artificial-intelligence model.

We reserve the right to rate-limit, throttle, suspend or block any access, automated or otherwise, that we reasonably consider abusive, excessive, insecure or contrary to these terms, and to require identification of automated traffic. Where we agree in writing to grant programmatic or API access, that access is licensed only on the separate written terms we provide for it, and those terms prevail over this section to the extent of any conflict.

Artificial intelligence and generated content

Some images, renders, illustrations and written summaries on the site are computer-generated or produced with the assistance of artificial intelligence and are illustrative only. They may not depict the exact vehicle, finish, colour or specification you will receive, and any informational or AI-assisted content is provided for general guidance, is not advice, and should not be relied upon. Final specification and price are confirmed only in a written quotation and order acknowledgement.

Your account

If you create an account, you must provide accurate information, keep your login credentials confidential, and not share them. You are responsible for activity under your account. Tell us immediately at support@hawkeev.com if you suspect unauthorised use. We may suspend or close an account, or withdraw access, if we reasonably believe these terms have been breached, for security reasons, or where required by law.

Content you submit

Where you submit content to us (for example enquiry notes, messages, reviews, or photographs you upload), you confirm you have the right to do so, and you grant us a non-exclusive, royalty-free licence to use that content for the purpose of providing and improving our goods, services and the site. We may remove content that we reasonably consider breaches these terms.

Indicative pricing and specifications

All prices shown, including any configurator, calculator or comparison totals, are indicative only, may change, and do not constitute an offer capable of acceptance. Vehicle renders, images, dimensions, range, performance figures and specifications are illustrative and may vary. Final pricing and specification are confirmed only in a written quotation and order acknowledgement.

No reliance and no advice

Content on the site is provided for general information. It does not constitute advice (including legal, regulatory, insurance, financial or road-use advice) and you should not rely on it. You are responsible for confirming that a vehicle and its intended use are suitable and lawful in your location.

Intellectual property

All content on this site, including text, images, renders, designs, logos, the Hawke Electric Vehicles and The Hawke Group Ltd names and branding, is owned by or licensed to The Hawke Group Ltd and is protected by intellectual property laws. You may view and print content for your own non-commercial use only. You must not copy, reproduce, distribute, publish or exploit any content without our prior written permission.

Links, third parties and availability

The site may contain links to, or integrations with, third-party sites and services, which we do not control and are not responsible for; your use of them is at your own risk and subject to their terms. We aim to keep the site available but do not guarantee it will be uninterrupted, timely, secure or error-free, and we may suspend, withdraw, restrict or change all or part of it without notice. To the fullest extent permitted by law, the site is provided 'as is' and we exclude implied warranties in relation to the site itself; this does not affect your statutory rights in relation to goods or services you buy.

Part B. Terms of sale

These terms of sale apply to every quotation, order and contract for the sale or supply of vehicles, bespoke builds, parts and related goods and services by us, to the exclusion of any other terms, unless we agree otherwise in writing. Hire is governed by Part C and service plans by Part D.

Where you are a consumer (an individual buying wholly or mainly outside your trade, business, craft or profession), nothing in these terms affects your statutory rights, and the consumer-specific provisions below apply. Where you are a business customer, the business provisions apply, you confirm you have authority to bind your organisation, and certain consumer protections do not apply.

Quotations and how a contract is formed

A quotation is an invitation to proceed, not an offer, and is valid for the period stated in it (and otherwise for 30 days). Your order, once you confirm the agreed specification and pay the price in full, is an offer to buy. A binding contract is formed only when we issue a written order acknowledgement (or begin the build, if earlier). At that point the agreed written specification, these terms and our quotation together form the contract. We may decline or cancel an order before acknowledgement, including where a price or specification was shown in error, in which case any sum paid is refunded.

Our vehicles are bespoke

Our vehicles and builds are made or finished to your specification and requirements (including seats, configuration, livery, branding, accessibility features and fittings). They are bespoke, personalised goods, made specifically for you and not held as stock. This is fundamental to the cancellation and refund terms below.

Price, VAT, surcharges and payment

The price is the amount in our written quotation. Unless stated otherwise, prices exclude VAT, delivery, freight, set-up, import duties and taxes, which are added where applicable. VAT, where chargeable, is charged at the prevailing rate.

To place an order you pay the price in full, as set out in your quotation, in cleared funds. We do not take a deposit. We may agree different terms in writing, and we may agree stage payments on larger or longer builds. We do not surcharge consumer debit or credit cards; any lawful surcharge applies only to commercial cards and is shown before you pay.

Title in the goods does not pass to you until we have received payment in full of all sums due. Risk passes on delivery (see Lead times, delivery and collection). If a payment is late we may suspend work and charge interest on overdue business debts as permitted by law.

Cancelling a bespoke order

Because every vehicle is bespoke and made to your specification, your payment is non-refundable once we have issued our order acknowledgement or begun work on your order, whichever is earlier, except to the extent required by law. If we decline your order before acknowledgement, your payment is refunded in full. Your payment secures your build slot and covers the design, specification, materials and work that begin on your order.

Once payment is made and the contract is formed, the order cannot be cancelled at will, changed without our written agreement, or refunded, and we do not offer refunds, returns or exchanges on completed bespoke vehicles, because they are made to your specification and cannot be resold as new.

If you are a consumer, your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to goods that are made to your specification or clearly personalised, which includes our bespoke vehicles. Nothing in this section affects your statutory rights if goods are faulty, not as described or not fit for purpose (see Faulty goods, warranty and your remedies).

Your right to cancel non-bespoke orders (consumers)

Where, exceptionally, you are a consumer buying a standard, non-personalised stock item or a service at a distance, you have the right to cancel within 14 days under the 2013 Regulations. To cancel, tell us clearly within that period (email support@hawkeev.com). You must return goods at your cost within 14 days of cancelling. We will refund within 14 days of getting the goods back (or evidence of return), and we may reduce the refund to reflect any diminished value caused by handling beyond what is necessary to inspect the goods. This right does not apply to bespoke or personalised goods, or to services you have asked us to begin and which are fully performed, or to goods that by their nature become mixed inseparably with other items.

Changes to your specification

If you want to change your specification after the contract is formed, we will try to accommodate it, but changes must be agreed by us in writing and may affect the price and lead time, and may not be possible once the build has reached a certain stage. We may make minor changes to a specification to reflect improvements or to comply with legal or safety requirements, without reducing the quality of the vehicle.

Lead times, delivery, collection and risk

Lead times and delivery dates are estimates given in good faith and are not guaranteed, and time is not of the essence unless we expressly agree a guaranteed date in writing. We are not liable for delays caused by matters outside our reasonable control or by your failure to provide information, approvals, site access or payment on time.

Delivery, freight, set-up and collection are charged as quoted. Unless agreed otherwise, delivery is complete and risk in the goods passes to you when the goods are delivered to the address you gave us, or collected by you or your carrier. If you do not take delivery when the goods are ready, we may store the goods and charge reasonable storage, insurance and re-delivery costs, and risk passes to you from the date delivery was due.

Inspection on delivery

Please inspect the vehicle on delivery or collection and tell us about any visible damage or shortage as soon as reasonably possible, and within a reasonable time for business customers. This does not affect a consumer's statutory rights or the warranty.

Faulty goods, warranty and your remedies

We provide a warranty of three years from delivery, on the terms set out in your order documentation, covering defects in materials and workmanship in normal use.

If there is a defect or fault, please contact us at support@hawkeev.com. Our standard remedy is that an engineer will attend to inspect and repair the issue, or we will repair or replace the affected parts, at our option, so that the vehicle conforms to the contract. Because the vehicles are bespoke, repair or replacement (rather than a refund) is our primary remedy.

If you are a consumer, this warranty is in addition to your statutory rights under the Consumer Rights Act 2015, including that goods must be of satisfactory quality, fit for purpose and as described, and the remedies available to you by law (which can include repair, replacement, price reduction or, in some cases, rejection). We do not exclude or limit those rights.

What the warranty does not cover

The warranty and our liability for defects do not cover:

• Fair wear and tear, and consumable or wearing items (such as tyres, brushes, bulbs and, except as expressly stated, batteries) beyond their stated terms.
• Damage caused by accident, misuse, neglect, overloading, use beyond the vehicle's rating or intended purpose, or operation contrary to the manual or our instructions.
• Improper charging, storage, transport, cleaning or maintenance, or servicing or repair carried out by anyone other than us or our approved partners.
• Unauthorised modification, alteration or fitting of non-approved parts or accessories.
• Cosmetic changes arising from normal use, the environment, or weathering.
• Faults you do not report within a reasonable time of discovering them.

Road use, registration and compliance

Unless your written specification expressly states that a vehicle is type-approved and road-legal for a specific jurisdiction, our vehicles are designed for use on private land (estates, resorts, golf courses, campuses, venues and similar) and are not road-legal vehicles. You are responsible for ensuring that the vehicle, its use, and any registration, licensing, insurance and compliance requirements are lawful in your location, and for operating it safely.

International delivery, export controls and sanctions

Where we deliver outside the UK, you are the importer of record unless we agree otherwise, and you are responsible for import duties, taxes, customs clearance and local compliance, type-approval and registration. You must not order, export, re-export or use our goods in breach of any applicable export control or sanctions law, and you confirm you are not a sanctioned person and will not supply the goods to one. We may decline or cancel any order that would breach such laws.

Finance

Where we offer or refer finance, it is provided by third-party lenders and is subject to status, affordability and the lender's terms. We are not a lender; where we introduce you to a finance provider we act only as an introducer or credit broker and any such activity is carried out in accordance with applicable financial-services regulation.

Your responsibilities for use, safety and maintenance

You are responsible for using, charging, storing, maintaining and servicing the vehicle in accordance with the manual and our guidance, for ensuring operators are competent and authorised, and for complying with health, safety and site rules. Failure to do so may affect the warranty and may make the vehicle unsafe.

Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the statutory rights of consumers, or for anything else that cannot lawfully be excluded or limited.

Subject to that, and whether the claim is in contract, tort (including negligence), breach of statutory duty or otherwise, our total liability to you arising out of or in connection with a contract is limited to the price paid for the goods or services to which the claim relates. We are not liable for loss of profit, loss of business, loss of revenue, loss of contracts, loss of anticipated savings, loss of use or downtime, or any indirect or consequential loss.

Where you are a business customer, you agree these limits are reasonable given the nature of bespoke goods, all warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted, and you will indemnify us against claims arising from your misuse of the goods, your breach of these terms, or your breach of any export, sanctions or compliance obligation.

Cancellation by us, and events outside our control

We may cancel or suspend a contract if you fail to pay on time, become insolvent, or materially breach these terms, and we may retain sums already paid to the extent of the work done and the costs reasonably incurred, and charge any balance. Neither of us is liable for failure or delay caused by events outside our reasonable control (force majeure), including supply, transport, labour, energy, fire, flood, extreme weather, pandemic, war, civil unrest, cyber-attack, or acts of government. If such an event continues for a long period, either of us may end an affected contract, in which case we will refund sums paid for goods not yet supplied, less the non-refundable element and the costs reasonably incurred on a bespoke order.

Complaints, ADR and online dispute resolution

If something is not right, please contact support@hawkeev.com and we will try to resolve it quickly and fairly through our complaints process. We are not currently a member of a certified Alternative Dispute Resolution (ADR) scheme; we are not obliged to use ADR and do not agree to submit disputes to an ADR provider. This does not affect your right to bring a claim in court.

General

These terms, the quotation and the agreed specification (and, where applicable, your hire or service-plan agreement) are the entire agreement between us and supersede any prior discussions, representations or understandings, save for any liability for fraudulent misrepresentation. Any variation must be agreed in writing. If any provision is found unenforceable, the rest continues to apply. A delay in enforcing these terms is not a waiver. You may not transfer your rights or obligations without our written consent; we may transfer ours on giving you notice and without reducing your rights. Except as expressly stated, a person who is not a party to the contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce it.

Governing law and jurisdiction

These terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes), are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK you may also bring proceedings in your home jurisdiction. For any legal query, contact legal@hawkeev.com.

Part C. Vehicle hire terms

This Part applies whenever we hire (rent) a vehicle to you rather than sell it. It is written to be read, and there is a plain-English summary of it at hawkeev.com/hire-terms-explained. That summary is a guide only; this Part is the binding wording.

Your hire agreement with us is made up of these terms, the quotation or booking confirmation we send you, and the condition report signed for each vehicle. If they ever conflict, the quotation or booking confirmation comes first, then these terms, then the condition report. Anything agreed separately in writing and signed by both of us overrides all three.

In this Part, "vehicle" includes the vehicle itself and everything supplied with it, such as keys, chargers, cables, batteries, seats, roofs, screens, covers, beacons, signage and any trailer. "Hire period" runs from the moment we hand the vehicle over to you at your site until the moment we take it back into our possession at collection, including any period after the agreed end date while the vehicle is still with you.

Hiring does not transfer ownership. The vehicle stays our property at all times, and nothing in the hire gives you any right of ownership in it.

Confirming your booking and paying

Prices are quoted in pounds sterling and exclude VAT, which is added at the applicable rate and shown separately. A quotation is valid for the period stated on it and is subject to the vehicles still being available when you confirm.

Payment in full is due in cleared funds before delivery, by the date stated on your quotation or booking confirmation, unless we have agreed credit terms with you in writing. We will hold the vehicles for you until that date. Your booking is confirmed, and the vehicles are committed to you, once payment has cleared. Making that payment is how you accept these terms, and there is nothing else for you to sign.

If payment is not received by the date stated, we may release the vehicles to another customer without further notice. Where we have agreed credit terms and an invoice is paid late, we may charge interest and reasonable recovery costs. For business customers this is at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998; for consumers it is at 4% a year above the Bank of England base rate.

We do not hold a damage or security deposit. Where something is properly chargeable after collection, we invoice it separately, with the evidence set out below, rather than holding your money against it.

If you are booking for a business, club, venue or other organisation, you confirm you are authorised to commit it, and that organisation is responsible for the booking alongside you.

Changing or cancelling your booking

Plans change and we will always try to be flexible. Tell us as early as you can and we will do what we reasonably can to move your dates, change the vehicles or adjust the booking, subject to availability. A change may alter the price, and we will reissue your quotation before anything goes ahead.

If you cancel, the charge that applies is the one set out in your quotation or booking confirmation. Where none is stated, we will charge only what we have actually and reasonably lost or committed as a result, such as transport already booked, vehicles held out of the fleet for your dates and turned away from other work, and any bespoke preparation carried out for you. We will show you how any cancellation charge is worked out.

If you are a consumer and you booked online, by telephone or otherwise away from our premises, you may have a statutory right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where you ask us to begin the hire within that period, you may be charged for what has already been supplied. Nothing in this section affects that right.

If we cannot supply the vehicles

Very occasionally we are unable to supply the vehicles booked. This can happen for reasons including a vehicle being damaged, lost or not returned on a previous hire, a vehicle failing a safety check or being taken off the road for repair, a mechanical or transport failure, staff illness, loss of access to a site, or any other operational or safety reason.

We reserve the right, at our discretion, to cancel a booking or to change the vehicles supplied at any time before or during the hire. Where we do, we will tell you as soon as we reasonably can, and we will make genuine efforts to offer you an equivalent or better alternative, from our own fleet or from a partner fleet, at no extra cost to you.

If we cannot supply an alternative that works for you, we will refund in full every amount you have paid us for the part of the hire we are unable to deliver, without deduction, promptly and by the same method you paid. That refund is your sole and exclusive remedy, and the full extent of our responsibility to you, in that situation.

In particular, and to the fullest extent the law allows, we are not responsible for the cost of sourcing replacement vehicles from anyone else, for any difference between our price and another supplier's price, or for any loss of profit, revenue, ticket or bar takings, wasted expenditure, staffing or contractor costs, other equipment hired, cancellation or disruption of your event, reputational harm, or any other indirect or consequential loss arising from our cancellation or from a change of vehicle. We do not accept liability for these losses whether or not we were told about them in advance.

Because of this, if your event depends on the vehicles being there, we strongly recommend you arrange event cancellation or disruption insurance. We are happy to describe what we are supplying so your insurer has what it needs.

If you are a consumer, this section does not affect your statutory rights, and it does not entitle us to cancel a confirmed booking simply because it suits us commercially to do so. Where we cancel, we will refund you in full and without undue delay.

Delivery, collection and your site

We deliver to and collect from the address on your booking, within the windows we confirm with you beforehand. Someone authorised by you must be present at delivery and, where possible, at collection.

You are responsible for telling us in advance about anything affecting access or ground conditions, such as narrow or locked gates, height or weight restrictions, steps, soft or waterlogged ground, steep slopes, live event traffic or restricted delivery hours. Please also make sure there is somewhere suitable and reasonably secure to keep the vehicles.

If we cannot deliver or collect at the agreed time because of access, ground conditions, site rules or the absence of your representative, and that was within your control and not disclosed to us, we may charge the actual cost of the wasted or repeated journey, and the hire period still runs as booked.

At collection the vehicles must be at the agreed collection point, accessible and unobstructed. If they are not, we may charge the actual cost of recovering them.

Ownership, risk and what you must not do

The vehicle remains our property throughout. Risk in the vehicle passes to you when we hand it over and stays with you for the whole hire period, until we take it back into our possession.

During the hire period you must not:

• Sell, offer for sale, hire out, lend, pledge, mortgage, charge or otherwise dispose of the vehicle, or deal with it as if it were yours.
• Allow any lien, charge or other security interest to arise over it, including a repairer's or garage lien, and you must tell us at once if anyone attempts to seize or take control of it.
• Move it to a different site, or take it outside the United Kingdom, without our written agreement.
• Modify, repaint, rewire, badge, wrap or apply adhesive livery, vinyl, tape or stickers to it, or remove or obscure any of our markings, without our written agreement.
• Have it repaired, serviced or recovered by anyone else, unless it is an emergency and we cannot be reached.
• Use it for hire or reward, for racing, competition, off-road or stunt use, for towing beyond its rated capacity, or for anything it was not built for.
• Use it on a public road, unless the vehicle is road registered and we have agreed road use in writing, in which case you must comply with all road traffic and insurance requirements.

Who may drive, and using the vehicles safely

For the hire period the vehicles are in your care and you are responsible for how they are used, by anyone. They are straightforward to drive and we will run through the controls at handover, but they still need to be treated with respect.

You must make sure that everyone who drives:

• Is at least 18 years old, unless we have agreed otherwise in writing for a specific site.
• Is physically and mentally fit to drive, and is not under the influence of alcohol, drugs or medication that affects driving.
• Has been shown the controls, either by us at handover or by someone you have authorised who was there.
• Keeps to sensible speeds, keeps to the areas agreed as suitable, and takes particular care on slopes, near water, on wet or uneven ground, in crowds and after dark.
• Does not carry more passengers than the vehicle is built for, and makes sure everyone is properly seated, with seatbelts used where fitted, before moving off.
• Never leaves a vehicle running, or with the key in it, unattended.

Insurance

We hold public liability insurance for our own operations and can provide our certificate on request.

Our insurance does not cover the vehicle while it is in your care, and it does not cover your use of it. You are responsible for arranging insurance appropriate to your event and site, covering loss of or damage to hired-in plant or vehicles to at least their full replacement value, and covering your liability to other people arising from their use. If you are not certain what you need, ask us and we will point you in the right direction.

We may ask you to provide evidence of that cover before delivery, and we may decline to deliver if it is not provided. Having insurance does not reduce your responsibility to us under these terms; if your insurer declines a claim or applies an excess, the amount remains payable by you.

The condition report

We complete a written condition report with you for each vehicle at delivery, recording existing marks and damage, fuel or charge level, keys and equipment, and we take photographs. You get a copy on the spot, and both of us sign it.

If you notice anything the report has missed, tell us within 24 hours of delivery and we will update it. After that, the signed report is taken as an accurate record of the condition of the vehicle at the start of the hire.

We repeat the same check at collection, with you present if you would like, and photograph the vehicle again. Where the vehicle cannot be inspected properly at collection, for example because it is dark, wet or heavily soiled, we may complete the collection check at our premises within a reasonable time and send you the report and photographs.

These reports and photographs are the evidence we both rely on if there is ever a question about damage, which is why we ask you to take part in them.

Damage, loss and theft

You are responsible for the vehicle for the whole hire period. If a vehicle is damaged, lost or stolen during that period, you will owe us the cost of putting it right or replacing it, and that amount is payable by you.

That responsibility applies however the damage or loss happens and whether or not anyone was at fault. It applies whether the vehicle was being driven by you, your employees, your contractors, your guests, visitors to your event or a person unknown, and it applies whether the vehicle was in use, parked or left unattended. The only exceptions are fair wear and tear, which we never charge for, and damage or loss caused by our own negligence or breach of these terms.

Where a vehicle is repairable, you owe the actual cost of the repair, being parts plus fitting labour at our published rates, or the invoiced cost where the work is done by a third party. Where a vehicle is damaged beyond economic repair, lost or stolen, you owe its replacement value, being the cost of an equivalent vehicle of the same type, age and condition. We will evidence whichever applies.

In addition, and only where they actually arise, you owe the reasonable cost of recovering and transporting the vehicle, and of storing it pending repair. Where you are a business customer, you also owe our lost hire income for the period the vehicle is genuinely off the road being repaired, capped at 14 days at the daily rate on your booking. We do not charge lost hire income to consumers.

If a vehicle is damaged, breaks down, is involved in an accident, or is lost or stolen, tell us as soon as you can on the number on your booking. If it is stolen, or damaged by another person, you must report it to the police, get a crime or incident reference number, give it to us within 5 working days, and give us reasonable help with any claim or investigation.

You must not admit liability to any third party on our behalf, or agree to settle any claim relating to the vehicle, without our written agreement.

Cleaning, fuel, charging and late return

Vehicles are delivered clean, safety checked, and with a full tank or a full charge unless your booking says otherwise. Please return them in the same state, ordinary use excepted.

Ordinary dirt from ordinary use is expected and is never charged. We charge for cleaning only where a vehicle needs materially more than our normal turnaround valet. Examples include heavy mud or sand inside the cab or on the seats, spilled food, drink, paint or oil, chewing gum, animal hair, smoke or fuel odour, adhesive residue left by stickers, tape or livery, and any biological soiling such as vomit, blood or waste, which has to be dealt with under health and safety rules. In those cases you owe the actual cost of the additional cleaning at our published valet and labour rates, and we will show you photographs before we charge anything.

If a vehicle comes back with less fuel or charge than it left with, you owe the cost of refuelling or recharging it plus a reasonable handling charge, stated on your booking. Missing or damaged keys, chargers, cables, covers, seats or other equipment are charged at their replacement cost.

If a vehicle is not available for collection at the agreed time, the hire continues and you owe the daily rate on your booking for each further day or part day until we recover it, together with the cost of any additional journey. This does not entitle you to keep the vehicle beyond the agreed period.

How we work out and charge these costs

We will not send you a charge you have not seen coming. Before we invoice anything for damage or cleaning, we will send you the condition report from delivery and from collection, the photographs from both, and either a repair quotation or an itemised breakdown of the work and cost.

If you disagree, tell us within 14 days of receiving that pack and we will look at it again with you. We will give you a considered response, and we will not treat a charge as settled while a genuine query is open. Where you are a consumer, none of this affects your right to take a dispute to court.

Charges are invoiced separately from the hire and are payable within 14 days of the invoice date. We hold no deposit to apply them against. We may not set off a disputed charge against a refund we owe you for something else.

We charge the actual cost of putting damage right, with no mark-up on parts or labour beyond our published rates. Where your quotation states a fixed schedule of damage charges, that schedule applies instead, and it will have been sent to you before you paid.

Faults and breakdowns during your hire

If a vehicle develops a fault during your hire, stop using it, keep it and everyone around it safe, and contact us straight away. We will help you sort it out, and where we can we will talk you through a fix or arrange a visit.

Where the fault is a genuine mechanical or electrical failure that is not the result of how the vehicle has been used, we will repair or replace the vehicle as quickly as we reasonably can, or refund the hire charge for the period you were without it, at our option. Where the visit is needed because of damage, misuse, a flat battery from not charging, running out of fuel, or user error, a callout is chargeable at our published rate, and we will tell you the rate before we attend.

Continuing to use a vehicle after a fault has appeared, where that makes the damage worse, is your responsibility.

Fines, penalties and third-party claims

You are responsible for any fixed penalty, parking charge, congestion or clean air charge, toll, site penalty or similar issued in connection with the vehicle during the hire period, together with any related costs. Where one is issued to us, we will pay it if we must, tell you, and recharge it to you along with a reasonable administration fee stated on your booking. Where the law allows, we may instead give the issuing authority your details as the person in control of the vehicle.

If someone makes a claim against us arising out of the use of the vehicle during your hire, we will tell you promptly and you must give us reasonable help in dealing with it.

Ending a hire early and recovering the vehicles

We may suspend or end a hire immediately, and take the vehicles back, if you do not pay on time, if you break these terms in a serious way, if a vehicle is being used unsafely, unlawfully or outside the agreed area, if it is at risk of being seized by someone else, or if you become insolvent or a similar step is taken against you or your organisation.

You agree that we, and anyone we authorise, may enter any premises where a vehicle is or is reasonably believed to be in order to inspect or recover it, provided we do so lawfully and at a reasonable time. You will get us access to any site you control.

Where we end a hire because of something you have done, the hire charge for the booked period remains payable and we may charge the actual cost of recovery. Ending a hire does not affect any right either of us already has.

Partner fleets

From time to time we supply an equivalent vehicle from one of our partner fleets rather than our own. Where we do, your agreement stays with us, these terms apply in the same way, and you deal only with us. It makes no difference to what you pay or to the standard of vehicle you receive.

Our responsibility to you on a hire

Nothing in this Part excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the statutory rights of consumers, or for anything else that cannot lawfully be excluded or limited.

Subject to that, our total liability to you arising out of or in connection with a hire, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total hire charges you have paid us for that booking. We are not liable for loss of profit, loss of revenue, loss of business or contracts, loss of anticipated savings, wasted expenditure, loss of use, disruption or cancellation of an event, or any indirect or consequential loss.

Where you are a business customer, you agree these limits are reasonable given the hire charges involved and the fact that you control the site and the use of the vehicles, and that you are better placed than we are to insure against event disruption. All warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted.

We are not responsible for anything left in or on a vehicle, or for property of yours or your guests kept near it.

Your responsibility to us on a hire

Because the vehicles are in your care and under your control during the hire, you will indemnify us against claims, demands, losses, damage, fines and reasonable costs (including reasonable legal costs) arising out of the use of the vehicles during the hire period, your breach of this Part, or anything done at your site, except to the extent caused by our own negligence or breach of these terms. Where you are a consumer, this applies only to loss and damage that was a foreseeable result of your own breach or fault, and does not extend beyond what the law allows us to recover.

Other terms that apply to hire

The provisions of Part B on events outside our control (force majeure), complaints, general matters and governing law and jurisdiction also apply to hire, as if set out in full here, save that where Part B and this Part conflict on a hire, this Part prevails. Questions about these hire terms can be sent to legal@hawkeev.com, and anything about a live hire reaches the team at support@hawkeev.com.

Part D. Service plans and maintenance

Service plans are provided on these terms together with your plan confirmation. The plan covers the inclusions, vehicles and locations stated in your confirmation. Servicing is carried out on site where reasonably possible and is subject to safe access to the vehicles.

Indicative prices shown on the site are estimates; your price is confirmed for your fleet before the plan begins. Annual plans are billed for the period stated; monthly plans are billed as a recurring per-vehicle subscription until cancelled. Parts, and work outside the plan's scope, are charged separately and quoted where practicable. Any response-time or breakdown commitment is the one stated in your confirmation and is subject to access, location and force majeure.

Either of us may cancel in accordance with the notice period in your confirmation; we may suspend or cancel for non-payment or misuse. Plans do not cover accident damage, misuse, neglect, consumables beyond their terms, or work needed because of servicing or modification by others. Your billing dates, minimum term, notice period, any response-time commitment and the exact scope of your plan are set out in your plan confirmation. The liability, complaints, general and governing-law provisions of Part B also apply to service plans.