Terms and Conditions

About us and how to contact us

Hawke Electric Vehicles is a trading name of The Hawke Group Ltd, a company registered in England and Wales under company number 16624766. Our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. References to "we", "us" and "our" mean The Hawke Group Ltd.

You can contact us at legal@hawkeev.com or support@hawkeev.com, by telephone on 020 4540 5899, or by post at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. If we have to contact you, we will use the email, telephone number or postal address you provided in your enquiry or order.

Part A. Website terms of use

By accessing or using this website you agree to these terms of use. If you do not agree, please do not use the site. We may update these terms and the site at any time; the version in force is the one published here when you use the site.

Permitted use of the site

You may use the site only for lawful purposes and in accordance with these terms. You are responsible for ensuring that anyone who accesses the site through your connection or account is aware of and complies with these terms.

Acceptable use policy

You must not:

• Use the site in any way that breaches any applicable law or regulation, or is fraudulent, unlawful or harmful, or has any unlawful or fraudulent purpose or effect.
• Misuse the site by knowingly introducing viruses, trojans, worms, logic bombs or other malicious or technologically harmful material.
• Attempt to gain unauthorised access to the site, the server on which it is stored, or any server, computer or database connected to it; or attack the site via a denial-of-service or distributed denial-of-service attack.
• Probe, scan or test the vulnerability of the site or breach its security or authentication measures without our prior written permission.
• Reverse engineer, decompile or disassemble any part of the site except to the limited extent the law expressly permits.
• Submit content that is unlawful, defamatory, obscene, abusive, infringing, misleading, or that impersonates any person, and you are responsible for anything you submit.
• Use the site, our content, or any data obtained from it to compile a competing product, database or service, or for any commercial exploitation without our written permission.

Automated access, scraping and APIs

We do not currently offer a public application programming interface (API) for use by visitors or customers, and the site's internal endpoints are provided solely to operate this website. You must not access, query or use them as if they were a public API.

Except with our prior written permission, you must not: use any robot, spider, scraper, crawler or other automated means to access, monitor, copy or harvest the site or its content; bypass, remove or interfere with any rate-limiting, bot-protection, access-control or robots-exclusion measure; place unreasonable load on our infrastructure; or extract, text- or data-mine, or use the site's content to develop, train or fine-tune any machine-learning or artificial-intelligence model.

We reserve the right to rate-limit, throttle, suspend or block any access, automated or otherwise, that we reasonably consider abusive, excessive, insecure or contrary to these terms, and to require identification of automated traffic. Where we agree in writing to grant programmatic or API access, that access is licensed only on the separate written terms we provide for it, and those terms prevail over this section to the extent of any conflict.

Artificial intelligence and generated content

Some images, renders, illustrations and written summaries on the site are computer-generated or produced with the assistance of artificial intelligence and are illustrative only. They may not depict the exact vehicle, finish, colour or specification you will receive, and any informational or AI-assisted content is provided for general guidance, is not advice, and should not be relied upon. Final specification and price are confirmed only in a written quotation and order acknowledgement.

Your account

If you create an account, you must provide accurate information, keep your login credentials confidential, and not share them. You are responsible for activity under your account. Tell us immediately at support@hawkeev.com if you suspect unauthorised use. We may suspend or close an account, or withdraw access, if we reasonably believe these terms have been breached, for security reasons, or where required by law.

Content you submit

Where you submit content to us (for example enquiry notes, messages, reviews, or photographs you upload), you confirm you have the right to do so, and you grant us a non-exclusive, royalty-free licence to use that content for the purpose of providing and improving our goods, services and the site. We may remove content that we reasonably consider breaches these terms.

Indicative pricing and specifications

All prices shown, including any configurator, calculator or comparison totals, are indicative only, may change, and do not constitute an offer capable of acceptance. Vehicle renders, images, dimensions, range, performance figures and specifications are illustrative and may vary. Final pricing and specification are confirmed only in a written quotation and order acknowledgement.

No reliance and no advice

Content on the site is provided for general information. It does not constitute advice (including legal, regulatory, insurance, financial or road-use advice) and you should not rely on it. You are responsible for confirming that a vehicle and its intended use are suitable and lawful in your location.

Intellectual property

All content on this site, including text, images, renders, designs, logos, the Hawke Electric Vehicles and The Hawke Group Ltd names and branding, is owned by or licensed to The Hawke Group Ltd and is protected by intellectual property laws. You may view and print content for your own non-commercial use only. You must not copy, reproduce, distribute, publish or exploit any content without our prior written permission.

Links, third parties and availability

The site may contain links to, or integrations with, third-party sites and services, which we do not control and are not responsible for; your use of them is at your own risk and subject to their terms. We aim to keep the site available but do not guarantee it will be uninterrupted, timely, secure or error-free, and we may suspend, withdraw, restrict or change all or part of it without notice. To the fullest extent permitted by law, the site is provided 'as is' and we exclude implied warranties in relation to the site itself; this does not affect your statutory rights in relation to goods or services you buy.

Part B. Terms of sale

These terms of sale apply to every quotation, order and contract for the sale or supply of vehicles, bespoke builds, parts and related goods and services by us, to the exclusion of any other terms, unless we agree otherwise in writing. Hire is governed by Part C and service plans by Part D.

Where you are a consumer (an individual buying wholly or mainly outside your trade, business, craft or profession), nothing in these terms affects your statutory rights, and the consumer-specific provisions below apply. Where you are a business customer, the business provisions apply, you confirm you have authority to bind your organisation, and certain consumer protections do not apply.

Quotations and how a contract is formed

A quotation is an invitation to proceed, not an offer, and is valid for the period stated in it (and otherwise for 30 days). Your order, once you confirm the agreed specification and pay the deposit, is an offer to buy. A binding contract is formed only when we issue a written order acknowledgement (or begin the build, if earlier). At that point the agreed written specification, these terms and our quotation together form the contract. We may decline or cancel an order before acknowledgement, including where a price or specification was shown in error, in which case any sum paid is refunded.

Our vehicles are bespoke

Our vehicles and builds are made or finished to your specification and requirements (including seats, configuration, livery, branding, accessibility features and fittings). They are bespoke, personalised goods, made specifically for you and not held as stock. This is fundamental to the cancellation, deposit and refund terms below.

Price, VAT, surcharges and payment

The price is the amount in our written quotation. Unless stated otherwise, prices exclude VAT, delivery, freight, set-up, import duties and taxes, which are added where applicable. VAT, where chargeable, is charged at the prevailing rate.

To place an order you pay a deposit, the amount of which is set out in your quotation. The balance is due in cleared funds before delivery or collection, unless we agree different terms in writing. We may require stage payments on larger or longer builds. We do not surcharge consumer debit or credit cards; any lawful surcharge applies only to commercial cards and is shown before you pay.

Title in the goods does not pass to you until we have received payment in full of all sums due. Risk passes on delivery (see Lead times, delivery and collection). If a payment is late we may suspend work and charge interest on overdue business debts as permitted by law.

Deposits are non-refundable and final

Because every vehicle is bespoke and made to your specification, your deposit is non-refundable once we have issued our order acknowledgement or begun work on your order, whichever is earlier, except to the extent required by law. If we decline your order before acknowledgement, your deposit is refunded in full. The deposit secures your build slot and covers the design, specification, materials and work that begin on your order.

Once a deposit is paid and the contract is formed, the order cannot be cancelled at will, changed without our written agreement, or refunded, and we do not offer refunds, returns or exchanges on completed bespoke vehicles, because they are made to your specification and cannot be resold as new.

If you are a consumer, your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to goods that are made to your specification or clearly personalised, which includes our bespoke vehicles. Nothing in this section affects your statutory rights if goods are faulty, not as described or not fit for purpose (see Faulty goods, warranty and your remedies).

Your right to cancel non-bespoke orders (consumers)

Where, exceptionally, you are a consumer buying a standard, non-personalised stock item or a service at a distance, you have the right to cancel within 14 days under the 2013 Regulations. To cancel, tell us clearly within that period (email support@hawkeev.com). You must return goods at your cost within 14 days of cancelling. We will refund within 14 days of getting the goods back (or evidence of return), and we may reduce the refund to reflect any diminished value caused by handling beyond what is necessary to inspect the goods. This right does not apply to bespoke or personalised goods, or to services you have asked us to begin and which are fully performed, or to goods that by their nature become mixed inseparably with other items.

Changes to your specification

If you want to change your specification after the contract is formed, we will try to accommodate it, but changes must be agreed by us in writing and may affect the price and lead time, and may not be possible once the build has reached a certain stage. We may make minor changes to a specification to reflect improvements or to comply with legal or safety requirements, without reducing the quality of the vehicle.

Lead times, delivery, collection and risk

Lead times and delivery dates are estimates given in good faith and are not guaranteed, and time is not of the essence unless we expressly agree a guaranteed date in writing. We are not liable for delays caused by matters outside our reasonable control or by your failure to provide information, approvals, site access or payment on time.

Delivery, freight, set-up and collection are charged as quoted. Unless agreed otherwise, delivery is complete and risk in the goods passes to you when the goods are delivered to the address you gave us, or collected by you or your carrier. If you do not take delivery when the goods are ready, we may store the goods and charge reasonable storage, insurance and re-delivery costs, and risk passes to you from the date delivery was due.

Inspection on delivery

Please inspect the vehicle on delivery or collection and tell us about any visible damage or shortage as soon as reasonably possible, and within a reasonable time for business customers. This does not affect a consumer's statutory rights or the warranty.

Faulty goods, warranty and your remedies

We provide a warranty of three years from delivery, on the terms set out in your order documentation, covering defects in materials and workmanship in normal use.

If there is a defect or fault, please contact us at support@hawkeev.com. Our standard remedy is that an engineer will attend to inspect and repair the issue, or we will repair or replace the affected parts, at our option, so that the vehicle conforms to the contract. Because the vehicles are bespoke, repair or replacement (rather than a refund) is our primary remedy.

If you are a consumer, this warranty is in addition to your statutory rights under the Consumer Rights Act 2015, including that goods must be of satisfactory quality, fit for purpose and as described, and the remedies available to you by law (which can include repair, replacement, price reduction or, in some cases, rejection). We do not exclude or limit those rights.

What the warranty does not cover

The warranty and our liability for defects do not cover:

• Fair wear and tear, and consumable or wearing items (such as tyres, brushes, bulbs and, except as expressly stated, batteries) beyond their stated terms.
• Damage caused by accident, misuse, neglect, overloading, use beyond the vehicle's rating or intended purpose, or operation contrary to the manual or our instructions.
• Improper charging, storage, transport, cleaning or maintenance, or servicing or repair carried out by anyone other than us or our approved partners.
• Unauthorised modification, alteration or fitting of non-approved parts or accessories.
• Cosmetic changes arising from normal use, the environment, or weathering.
• Faults you do not report within a reasonable time of discovering them.

Road use, registration and compliance

Unless your written specification expressly states that a vehicle is type-approved and road-legal for a specific jurisdiction, our vehicles are designed for use on private land (estates, resorts, golf courses, campuses, venues and similar) and are not road-legal vehicles. You are responsible for ensuring that the vehicle, its use, and any registration, licensing, insurance and compliance requirements are lawful in your location, and for operating it safely.

International delivery, export controls and sanctions

Where we deliver outside the UK, you are the importer of record unless we agree otherwise, and you are responsible for import duties, taxes, customs clearance and local compliance, type-approval and registration. You must not order, export, re-export or use our goods in breach of any applicable export control or sanctions law, and you confirm you are not a sanctioned person and will not supply the goods to one. We may decline or cancel any order that would breach such laws.

Finance

Where we offer or refer finance, it is provided by third-party lenders and is subject to status, affordability and the lender's terms. We are not a lender; where we introduce you to a finance provider we act only as an introducer or credit broker and any such activity is carried out in accordance with applicable financial-services regulation.

Your responsibilities for use, safety and maintenance

You are responsible for using, charging, storing, maintaining and servicing the vehicle in accordance with the manual and our guidance, for ensuring operators are competent and authorised, and for complying with health, safety and site rules. Failure to do so may affect the warranty and may make the vehicle unsafe.

Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the statutory rights of consumers, or for anything else that cannot lawfully be excluded or limited.

Subject to that, and whether the claim is in contract, tort (including negligence), breach of statutory duty or otherwise, our total liability to you arising out of or in connection with a contract is limited to the price paid for the goods or services to which the claim relates. We are not liable for loss of profit, loss of business, loss of revenue, loss of contracts, loss of anticipated savings, loss of use or downtime, or any indirect or consequential loss.

Where you are a business customer, you agree these limits are reasonable given the nature of bespoke goods, all warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted, and you will indemnify us against claims arising from your misuse of the goods, your breach of these terms, or your breach of any export, sanctions or compliance obligation.

Cancellation by us, and events outside our control

We may cancel or suspend a contract if you fail to pay on time, become insolvent, or materially breach these terms, and we may keep the deposit and charge for work done and costs reasonably incurred. Neither of us is liable for failure or delay caused by events outside our reasonable control (force majeure), including supply, transport, labour, energy, fire, flood, extreme weather, pandemic, war, civil unrest, cyber-attack, or acts of government. If such an event continues for a long period, either of us may end an affected contract, in which case we will refund sums paid for goods not yet supplied, less the non-refundable deposit and costs reasonably incurred on a bespoke order.

Complaints, ADR and online dispute resolution

If something is not right, please contact support@hawkeev.com and we will try to resolve it quickly and fairly through our complaints process. We are not currently a member of a certified Alternative Dispute Resolution (ADR) scheme; we are not obliged to use ADR and do not agree to submit disputes to an ADR provider. This does not affect your right to bring a claim in court.

General

These terms, the quotation and the agreed specification (and, where applicable, your hire or service-plan agreement) are the entire agreement between us and supersede any prior discussions, representations or understandings, save for any liability for fraudulent misrepresentation. Any variation must be agreed in writing. If any provision is found unenforceable, the rest continues to apply. A delay in enforcing these terms is not a waiver. You may not transfer your rights or obligations without our written consent; we may transfer ours on giving you notice and without reducing your rights. Except as expressly stated, a person who is not a party to the contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce it.

Governing law and jurisdiction

These terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes), are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK you may also bring proceedings in your home jurisdiction. For any legal query, contact legal@hawkeev.com.

Part C. Vehicle hire terms

These hire terms apply where we hire (rent) a vehicle to you, together with the booking confirmation and any specific written hire agreement, which prevails if there is any conflict. Hire does not transfer ownership: the vehicle remains ours at all times.

You must: use the vehicle only on private land and for the agreed purpose; ensure operators are competent, briefed and authorised; not overload it, modify it, or allow anyone under the influence of alcohol or drugs to use it; keep it secure and charged as instructed; and return it on time in the condition supplied, fair wear and tear excepted.

You are responsible for loss of or damage to the vehicle during the hire (other than fair wear and tear or our fault), and for ensuring you have appropriate insurance and risk arrangements for its use on your site. We may take a refundable damage deposit and may charge for loss, damage, excessive cleaning, missing items, late return, or recovery, as set out in your booking. The deposit amount, insurance requirements, minimum hire period, delivery and collection windows, cancellation charges and damage rates for your hire are set out in your booking confirmation.

We may refuse, suspend or end a hire, and recover the vehicle, if these terms are breached or the vehicle is used unsafely or unlawfully. The liability, force majeure, complaints, general and governing-law provisions of Part B also apply to hire.

Part D. Service plans and maintenance

Service plans are provided on these terms together with your plan confirmation. The plan covers the inclusions, vehicles and locations stated in your confirmation. Servicing is carried out on site where reasonably possible and is subject to safe access to the vehicles.

Indicative prices shown on the site are estimates; your price is confirmed for your fleet before the plan begins. Annual plans are billed for the period stated; monthly plans are billed as a recurring per-vehicle subscription until cancelled. Parts, and work outside the plan's scope, are charged separately and quoted where practicable. Any response-time or breakdown commitment is the one stated in your confirmation and is subject to access, location and force majeure.

Either of us may cancel in accordance with the notice period in your confirmation; we may suspend or cancel for non-payment or misuse. Plans do not cover accident damage, misuse, neglect, consumables beyond their terms, or work needed because of servicing or modification by others. Your billing dates, minimum term, notice period, any response-time commitment and the exact scope of your plan are set out in your plan confirmation. The liability, complaints, general and governing-law provisions of Part B also apply to service plans.