Terms and Conditions

About us and how to contact us

Hawke Electric Vehicles is a trading name of Hawke Group Limited, a company registered in England and Wales. Our registered company number, registered office address and VAT registration number will be published here and are available from us on request. References to "we", "us" and "our" mean Hawke Group Limited.

You can contact us at legal@hawkeev.com or support@hawkeev.com. If we have to contact you, we will use the email, telephone number or postal address you provided in your enquiry or order.

Part A. Website terms of use

By accessing or using this website you agree to these terms of use. If you do not agree, please do not use the site.

Permitted use of the site

You may use the site for lawful purposes only. You must not misuse the site, attempt to gain unauthorised access, introduce malicious code, scrape or republish content systematically, or use it in any way that could damage, disable or impair it or interfere with any other user.

Indicative pricing and specifications

All prices shown, including any configurator or comparison totals, are indicative only, may change, and do not constitute an offer capable of acceptance. Vehicle renders, images, dimensions, performance figures and specifications are illustrative and may vary. Final pricing and specification are confirmed only in a written quotation and order acknowledgement.

No reliance and no advice

Content on the site is provided for general information. It does not constitute advice (including legal, regulatory, insurance or road-use advice) and you should not rely on it. You are responsible for confirming that a vehicle and its intended use are suitable and lawful in your location.

Intellectual property

All content on this site, including text, images, renders, designs, logos, the Hawke Electric Vehicles name and branding, is owned by or licensed to Hawke Group Limited and is protected by intellectual property laws. You may view and print content for your own non-commercial use only. You must not copy, reproduce, distribute or exploit any content without our prior written permission.

Links and availability

The site may contain links to third-party sites, which we do not control and are not responsible for. We aim to keep the site available but do not guarantee it will be uninterrupted or error-free, and we may suspend, withdraw or change all or part of it without notice.

Part B. Terms of sale

These terms of sale apply to every quotation, order and contract for the sale or supply of vehicles, bespoke builds, parts and related goods and services by us, to the exclusion of any other terms, unless we agree otherwise in writing. They do not apply to vehicle hire, which is governed by a separate written hire agreement.

Where you are a consumer (an individual buying outside your trade, business or profession), nothing in these terms affects your statutory rights, and the consumer-specific provisions below apply. Where you are a business customer, the business provisions apply and certain consumer protections do not.

Quotations and how a contract is formed

A quotation is an invitation to proceed, not an offer, and is valid for the period stated in it. Your order, once you confirm the agreed specification and pay the deposit, is an offer to buy. A binding contract is formed only when we issue a written order acknowledgement (or begin the build, if earlier). At that point the agreed written specification, these terms and our quotation together form the contract.

Our vehicles are bespoke

Our vehicles and builds are made or finished to your specification and requirements (including seats, configuration, livery, branding, accessibility features and fittings). They are bespoke, personalised goods, made specifically for you and not held as stock. This is fundamental to the cancellation, deposit and refund terms below.

Price, deposit and payment

The price is the amount in our written quotation. Unless stated otherwise, prices exclude VAT, delivery, freight, import duties and taxes, which are added where applicable. To place an order you pay a deposit, the amount of which is set out in your quotation. The balance is due in cleared funds before delivery or collection, unless we agree different terms in writing. We may require stage payments on larger or longer builds. Title in the goods does not pass to you until we have received payment in full.

Deposits are non-refundable and final

Because every vehicle is bespoke and made to your specification, your deposit is non-refundable and final once paid. The deposit secures your build slot and covers the design, specification, materials and work that begin on your order.

Once a deposit is paid and the contract is formed, the order cannot be cancelled, changed at will, or refunded, and we do not offer refunds, returns or exchanges on completed vehicles, because they are made to your specification and cannot be resold as new.

If you are a consumer, your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to goods that are made to your specification or clearly personalised, which includes our bespoke vehicles. Nothing in this section affects your statutory rights if goods are faulty, not as described or not fit for purpose (see Faulty goods, warranty and your remedies below).

Changes to your specification

If you want to change your specification after the contract is formed, we will try to accommodate it, but changes must be agreed by us in writing and may affect the price and lead time, and may not be possible once the build has reached a certain stage. We may make minor changes to a specification to reflect improvements or to comply with legal or safety requirements, without reducing the quality of the vehicle.

Lead times, delivery and collection

Lead times and delivery dates are estimates given in good faith and are not guaranteed, and time is not of the essence unless we expressly agree a guaranteed date in writing. We are not liable for delays caused by matters outside our reasonable control or by your failure to provide information, approvals or payment on time.

Delivery, freight, set-up and collection are charged as quoted. Unless agreed otherwise, delivery is complete and risk in the goods passes to you when the goods are delivered to the address you gave us, or collected by you or your carrier. If you do not take delivery when the goods are ready, we may store the goods and charge you reasonable storage and re-delivery costs.

Inspection on delivery

Please inspect the vehicle on delivery or collection and tell us about any visible damage or shortage as soon as reasonably possible. This does not affect your statutory rights or the warranty.

Faulty goods, warranty and your remedies

We provide a warranty of three years from delivery, on the terms set out in your order documentation, covering defects in materials and workmanship in normal use.

If there is a defect or fault, please contact us at support@hawkeev.com. Our standard remedy is that an engineer will attend to inspect and repair the issue, or we will repair or replace the affected parts, at our option, so that the vehicle conforms to the contract. Because the vehicles are bespoke, repair (rather than a refund) is our primary remedy.

If you are a consumer, this is in addition to your statutory rights under the Consumer Rights Act 2015, including that goods must be of satisfactory quality, fit for purpose and as described, and the remedies available to you by law. We do not exclude or limit those rights.

What the warranty does not cover

The warranty and our liability for defects do not cover:

• Fair wear and tear, and consumable or wearing items (such as tyres, brushes, bulbs and, except as expressly stated, batteries) beyond their stated terms.
• Damage caused by accident, misuse, neglect, overloading, use beyond the vehicle's rating or intended purpose, or operation contrary to the manual or our instructions.
• Improper charging, storage, transport, cleaning or maintenance, or servicing or repair carried out by anyone other than us or our approved partners.
• Unauthorised modification, alteration or fitting of non-approved parts or accessories.
• Cosmetic changes arising from normal use, the environment, or weathering.
• Faults you do not report within a reasonable time of discovering them.

Road use, registration and compliance

Unless your written specification expressly states that a vehicle is type-approved and road-legal for a specific jurisdiction, our vehicles are designed for use on private land (estates, resorts, golf courses, campuses, venues and similar) and are not road-legal vehicles. You are responsible for ensuring that the vehicle, its use, and any registration, licensing, insurance and compliance requirements are lawful in your location, and for operating it safely.

Your responsibilities for use, safety and maintenance

You are responsible for using, charging, storing, maintaining and servicing the vehicle in accordance with the manual and our guidance, for ensuring operators are competent and authorised, and for complying with health, safety and site rules. Failure to do so may affect the warranty and may make the vehicle unsafe.

Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the statutory rights of consumers, or for anything else that cannot lawfully be excluded or limited.

Subject to that, our total liability to you arising out of or in connection with a contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the price paid for the goods to which the claim relates. We are not liable for loss of profit, loss of business, loss of revenue, loss of use, downtime, or any indirect or consequential loss.

Where you are a business customer, you agree these limits are reasonable given the nature of bespoke goods, and you will indemnify us against claims arising from your misuse of the goods or breach of these terms.

Cancellation by us, and events outside our control

We may cancel or suspend a contract if you fail to pay on time, become insolvent, or materially breach these terms, and we may keep the deposit and charge for work done and costs incurred. Neither of us is liable for failure or delay caused by events outside our reasonable control (force majeure), including supply, transport, labour, energy, fire, flood, extreme weather, pandemic, war, civil unrest, or acts of government. If such an event continues for a long period, either of us may end an affected contract, in which case we will refund sums paid for goods not yet supplied, less the non-refundable deposit and costs reasonably incurred on a bespoke order.

Complaints and dispute resolution

If something is not right, please contact support@hawkeev.com and we will try to resolve it quickly and fairly. If we cannot resolve a dispute between us, it may be referred to mediation before court proceedings. This does not affect your right to bring a claim.

General

These terms, the quotation and the agreed specification are the entire agreement between us and supersede any prior discussions. Any variation must be agreed in writing. If any provision is found unenforceable, the rest continues to apply. A delay in enforcing these terms is not a waiver. You may not transfer your rights without our consent; we may transfer ours on giving you notice. A person who is not a party to the contract has no rights to enforce it, except as stated.

Governing law and jurisdiction

These terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, except that if you are a consumer resident elsewhere in the UK you may also bring proceedings in your home jurisdiction. For any legal query, contact legal@hawkeev.com.