Privacy Notice

Who we are

Hawke Electric Vehicles is a trading name of Hawke Group Limited, a company registered in England and Wales. Our registered company number, registered office address and VAT registration number will be published here and are available from us on request. References to "we", "us" and "our" mean Hawke Group Limited.

Hawke Group Limited is the data controller for the personal data described in this notice. We are registered with the UK Information Commissioner's Office; our registration number is available on request. For any privacy query, or to exercise your rights, contact privacy@hawkeev.com.

The personal data we collect

Depending on how you interact with us, we may collect the following categories of personal data:

• Identity and contact data: your name, company or organisation, email address, telephone or mobile number, and postal or delivery address.
• Enquiry, quotation and order data: the vehicles, specifications, sectors, locations, dates and requirements you tell us about, your messages, and the quotations, orders, deposits and correspondence that follow.
• Account data: where you create an account, your login email and authentication credentials.
• Transaction data: details relating to deposits, payments and orders. Card payments are processed by our payment provider; we do not store full card numbers.
• Technical and usage data: IP address, device and browser type, and (only with your consent) analytics about how you use the site.
• Communications and marketing data: your contact preferences and a record of our correspondence with you.

How we collect your data

We collect personal data when you provide it directly (for example through a quote, contact, hire or callback form, by email or telephone, or when creating an account); automatically through cookies and similar technologies when you use the site (see our Cookie Notice); and occasionally from third parties such as our payment or finance providers, or publicly available business sources.

How we use your data and our lawful basis

We only use your personal data where the law allows. Our purposes and lawful bases are:

• To respond to enquiries and prepare quotations: necessary for steps taken at your request before entering a contract, and our legitimate interest in dealing with enquiries.
• To manage orders, deposits, deliveries, accounts and service or warranty requests: necessary for the performance of our contract with you.
• To run, secure and improve the website and our business: our legitimate interests, balanced against your rights.
• To send you marketing or updates: only with your consent, or on the basis of a soft opt-in to existing customers for similar products, which you can withdraw at any time.
• To meet legal, accounting, tax and regulatory obligations: necessary for compliance with a legal obligation.

Marketing

We will only send you marketing communications where you have consented, or where you are an existing customer and we are contacting you about similar products and services. You can opt out at any time using the unsubscribe link in our emails or by emailing privacy@hawkeev.com. We never sell your personal data.

Who we share your data with

We do not sell your data. We share it only where necessary, with:

• Service providers (processors) who run the site and our communications on our instructions and under contract: Vercel (hosting), Sanity (content management), Resend (transactional email), Twilio (SMS) and our analytics provider.
• Our payment and, where applicable, finance providers, to take deposits and payments.
• Professional advisers (such as lawyers, accountants and insurers) and, where we engage them, delivery, logistics and engineering partners who fulfil or service your order.
• Regulators, law enforcement or other authorities where we are required to do so by law, or to establish, exercise or defend legal claims.
• A buyer or successor if we sell, restructure or transfer all or part of our business.

International transfers

Some of our providers may store or process data outside the UK. Where they do, we rely on appropriate safeguards, such as UK adequacy regulations or the International Data Transfer Agreement or Addendum to the EU standard contractual clauses, so that your data receives an equivalent level of protection.

How we keep your data secure

We use appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access, including encryption in transit, access controls and trusted, contractually bound providers. No transmission over the internet can be guaranteed completely secure, but we take security seriously and review our measures regularly.

How long we keep your data

We keep personal data only for as long as we need it for the purposes set out above, including to satisfy any legal, accounting, warranty or reporting requirements. As a general guide, we keep enquiry data only for as long as we need to deal with your enquiry, and customer, order and accounting records for at least six years after the end of our relationship to meet our legal and tax obligations. After that, data is securely deleted or anonymised.

Your rights

Subject to certain conditions and exemptions under data protection law, you have the right to:

• Be informed about how we use your data (this notice).
• Access a copy of the personal data we hold about you.
• Have inaccurate data corrected, and incomplete data completed.
• Have your data erased in certain circumstances.
• Restrict or object to our processing in certain circumstances, including objecting to direct marketing.
• Data portability for data you provided to us, where applicable.
• Withdraw consent at any time, where we rely on consent.

Exercising your rights and complaints

To exercise any of these rights, email privacy@hawkeev.com. We will respond within one month, though we may extend this for complex requests and will tell you if we do. Exercising your rights is free in most cases. If you are not satisfied, you have the right to complain to the UK Information Commissioner's Office at ico.org.uk, but we would welcome the chance to resolve your concern first.

Cookies

We use cookies and similar technologies as described in our Cookie Notice, which forms part of this Privacy Notice. Non-essential and analytics technologies are not used until you consent.

Children

This website and our products are aimed at businesses and adults. We do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal data, contact us and we will delete it.

Changes to this notice

We may update this notice from time to time to reflect changes in our practices or the law. The date below shows when it was last updated. Material changes will be highlighted on this page. Please check back periodically. Questions about this notice can be sent to privacy@hawkeev.com.